A musical instrument means so much - we're so sorry something's happened to it!
What to do
Once you have made a claim, one of our claims handlers will phone to discuss the next steps.
- Theft or loss: We will need a crime reference number from when you reported this to the police.
- Damage: We'll need photos of any damage.
In both cases we'll need receipts or a valuation.
What happens next
Repair: If your instrument can be repaired then we will give you the details of a specialist repairer. They will arrange for collection of your instrument and will return it to you repaired. We will ask you to pay the excess due.
Replacement: If your instrument can't be repaired or has been lost or stolen, we will provide you with vouchers, less the cost of your excess, to use in a number of retailers so that you are able to purchase a replacement instrument.
In any case, our claims handlers will keep you up to date with everything that's happening and expected timings - until you're making sweet music again. 🥁