Here at Wrisk we really want to hear from you and if you have a complaint we will do everything we can to resolve what has happened and make things right.
Unfortunately we know that there are going to be bugs 🐜, processes that go wrong, delays... Tell us what's annoying you - we promise to listen, we want to learn and improve our service for you.
Hey, we hope there aren't many, but we're not superstars - we will get some things wrong. Perhaps it could have a financial impact or make you annoyed and upset.
How to complain
You can contact us via the in-app chat, by emailing firstname.lastname@example.org or if you're feeling up to it, you can write to us at Wrisk Ltd, Techspace, 25 Luke Street, London, EC2A 4DS. Rest assured that all ways of reaching us are equally valid and taken equally seriously.
If you make a complaint we will make sure someone in the relevant part of the business speaks to you to explain what has happened, why it happened and how we are going to make it right.
What we promise
We will always aim to resolve a complaint within 3 working days of being received. There are a few things which may mean we need to take a little longer, for example where we may need to seek advice or get extra information. We will always keep you in the loop on timelines and the steps we are taking to resolve your case.
We have a responsibility to our regulator, the Financial Conduct Authority, to respond to complaints within 8 weeks. But wow. If it takes us that long we will have really failed you!
What if it goes wrong
If after discussions with us you are dissatisfied with how your complaint has been managed you can contact the Financial Ombudsman Service - often referred to as the FOS.
The link to the website is here http://www.financial-ombudsman.org.uk/ and you can also call them on this number - 0800 0234 567.